Privacy Policy - Ctrl Alt Deli

Last Updated: November 18, 2025

1. Introduction

Ctrl Alt Deli ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number
Account Information: Username, password, membership preferences
Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
Usage Information: Internet café usage time, services purchased, gaming preferences
Technical Information: IP address, browser type, device information

2.2 How We Collect Information

We collect information when you:

Register for an account or membership
Use our internet café services
Subscribe to our newsletter
Contact us for tech support or inquiries
Visit our website

3. How We Use Your Information

We use your personal information for the following purposes:

To provide internet café and tech solution services
To process payments and manage memberships
To send service updates, promotional materials, and newsletters (with your consent)
To improve our services and customer experience
To comply with legal obligations
To prevent fraud and ensure security
To organize tournaments and gaming events

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Payment processors, email service providers, IT support (under confidentiality agreements)
Legal Requirements: When required by law or to protect our rights
Business Partners: Cheeseman Tech Solutions for integrated tech support services (with your consent)

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data
Secure payment processing through PCI-DSS compliant providers
Regular security assessments
Access controls and authentication
Staff training on privacy and security

Your personal information is stored in Canada and will not be transferred outside of Canada without your explicit consent, except as required by law.

6. Your Privacy Rights

Under PIPEDA and applicable provincial laws, you have the right to:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Withdrawal of Consent: Withdraw consent for certain uses of your information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request a copy of your information in a structured format
Complaint: File a complaint with the Privacy Commissioner of Canada

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Analyze website traffic and usage
Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Marketing Communications

With your consent, we may send you:

Newsletter updates
Promotional offers
Tournament announcements
Service updates

You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

9. Minors' Privacy

Our online services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. For users aged 13-18, parental consent may be required for certain services.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Membership and transaction records are typically retained for 7 years for accounting and legal purposes.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification (for significant changes)
Updating the "Last Updated" date

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Ctrl Alt Deli
Privacy Officer
Email: [email protected]
General Email: [email protected]
Location: Warner County, Alberta

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca
Toll-free: 1-800-282-1376

14. Consent

By using our services and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

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